Odisha government prioritises public grievance redressal: CM Majhi

Bhubaneswar, Jan 5 : The Odisha government is giving top priority to effective and time-bound redressal of public grievances, Chief Minister Mohan Charan Majhi said on Monday after the 16th round of the Chief Minister’s Public Grievance Hearing Programme.

Speaking to newsmen, the Chief Minister said long-pending issues of people from different parts of the state are being resolved through the grievance cell, ensuring justice for ordinary citizens. He noted that the initiative has strengthened public trust and increased participation in the grievance redressal process.

Majhi assured that the public grievance hearing programme will continue to be held regularly in the coming days.

The 16th round of the programme was organised at the Chief Minister’s Grievance Cell at Unit-II, Bhubaneswar. The Chief Minister arrived at the venue at 10 am and personally heard complaints from aggrieved citizens. Seven senior ministers and senior officials were also present to listen to public grievances.

During the programme, Majhi met 30 persons with disabilities and patients suffering from serious ailments who were waiting outside the grievance cell. He listened to their problems, accepted their petitions and immediately directed the concerned officials to take necessary action.

Later, the Chief Minister addressed grievances of complainants who had registered inside the grievance cell. Through the Single Window System, medical assistance was sanctioned for Papun Maharana of Keonjhar district, Priyabrata Pradhan of Khordha district and Diptimayee Das of Cuttack district, all suffering from critical illnesses.

Official sources said that out of 13,358 complaints received during the first 15 rounds of the Chief Minister’s Grievance Hearing Programme, 12,748 complaints—about 95 per cent—have been resolved, while the remaining cases are under process. So far, more than 56,000 people have visited the public grievance hearing cell to submit their complaints.

In addition, of the 1,49,418 complaints received through the Public Grievance Portal, post and other means, 1,30,845 complaints—nearly 88 per cent—have already been resolved, officials added.